Our goal at L-3 Mobile-Vision, is to provide you with
the most dependable, rugged equipment for your mobile
workforce. To ensure that you get the most
from your investment, L-3 Mobile-Vision technical experts
are available for training and any questions.
We take pride in our ability to provide you with the
most comprehensive support available so you minimize
any downtime and allow your workforce to concentrate
on their task at hand.
Technical Support
(800) 336-8475 ext. 3
In many cases, a call to L-3 Mobile-Vision’s
Service & Technical Support Department can diagnose
and fix the problem right over the phone. To maximize the
value of your support, please be sure to have your component’s
serial# available.
Work Hours:
Monday – Friday: 7:30 a.m. – 7:00 p.m. EST.
Follow the automated prompts to reach a Technical Support
Specialist.
After Hours/Weekends/Holidays:
An answering service will receive your message and
all calls will be returned promptly on the following business
day. Please be sure to leave your component’s serial
# and any necessary information.
Electronic Mail:
 For
support on VHS or digital in-car hardware: service.MVI@L-3Com.com
For
support on Digital Evidence Series (Tracker or Pro) in-agency
software or server:
DESsupport.MVI@L-3Com.com
Service
(800) 336-8475 ext. 3
fax: (973) 316-9509
service.MVI@L-3Com.com
In the event that your L-3 Mobile-Vision equipment
may need service, repair or replacement, we support you
with a team of service expert technicians who service
and maintain only L-3 Mobile-Vision systems and components.
On-site service is available for many
locations within New Jersey, New York, Connecticut and
eastern Pennsylvania.
Non-warranty and warranty service and repairs are
provided by L-3 Mobile-Vision’s national service
centers. If you experience a problem with your equipment
that cannot be diagnosed and corrected through technical
support, please complete and submit the Return Authorization
Form below and we will provide you with
a Return Authorization number (RA#) to return your equipment
for repair and/or replacement. If your product is within
warranty, L-3 Mobile-Vision will pay
the repair related shipping costs*.
*Repair related shipping costs at UPS Ground
rates
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